Last Updated: 04/21/2026

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These Riffle Additional Terms for Atlassian Marketplace (the “Additional Terms”) supplement and form part of the Bonterms Standard End User Agreement (for Marketplaces) (End User Agreement | Atlassian) (the “Standard Agreement”) and apply to the access to and use of the Riffle product made available by Riffle Resilience, LLC (“Riffle,” “Provider,” “we,” “us,” or “our”) through the Atlassian Marketplace.

 

By accessing or using the Product, Customer agrees that the Standard Agreement, together with these Additional Terms and any attachments or policies incorporated by reference, governs Customer’s use of the Product.

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If there is a conflict between these Additional Terms and the Standard Agreement, these Additional Terms control solely to the extent of that conflict.

 

1. Definitions

For purposes of these Additional Terms:

“Customer” means the customer identified in the applicable marketplace transaction, order, or subscription record, together with its authorized users.

“Marketplace” means the Atlassian Marketplace.

“Product” means the Riffle cloud application made available through the Marketplace, including related software, hosted services, features, functionality, updates, documentation, and support made available by Riffle.

“AI Features” means any functionality within the Product that uses artificial intelligence, machine learning, large language models, automation, classification, summarization, recommendation, generation, or similar computational methods.

“Output” means any content, result, classification, summary, recommendation, draft, analysis, or other material generated or returned by AI Features.

“Customer Data” means data, content, materials, records, text, inputs, prompts, configurations, files, or other information submitted to, stored in, transmitted through, or otherwise made available to the Product by or on behalf of Customer.

 

2. Nature of the Product

The Product is a hosted, cloud-based software service provided by Riffle. The Product may interoperate with Atlassian cloud products, APIs, and services, but the Product is provided by Riffle and not by Atlassian.

Customer acknowledges and agrees that:

a. certain Product features may depend on Customer’s Atlassian environment, permissions, subscriptions, APIs, configurations, and third-party systems;

b. Atlassian is not responsible for the Product, Product support, Product security, or Riffle’s handling of Customer Data; and

c. the Product is licensed or provided on a subscription basis and is not sold.

 

3. Authorized Use

Subject to the Standard Agreement and these Additional Terms, Customer may permit its authorized users to access and use the Product solely for Customer’s internal business purposes and only in accordance with:

a. the Standard Agreement;

b. these Additional Terms;

c. the applicable order, subscription, or marketplace transaction;

d. the Product documentation; and

e. any usage limits, user limits, feature restrictions, or technical limitations described in the Marketplace listing or Product documentation.

 

Customer is responsible for:

a. all use of the Product under its accounts;

b. maintaining the confidentiality of usernames, passwords, tokens, and other credentials;

c. assigning and managing appropriate administrative privileges; and

d. ensuring that its authorized users comply with the Standard Agreement and these Additional Terms.

Customer will promptly notify Riffle of any unauthorized access to or use of the Product of which Customer becomes aware.

 

4. Customer Data

As between the parties, Customer retains all right, title, and interest in and to Customer Data.

 

Customer grants Riffle a non-exclusive, worldwide, limited right to host, copy, transmit, display, process, modify, and otherwise use Customer Data solely as necessary to:

a. provide, maintain, operate, secure, support, and improve the Product;

b. troubleshoot, prevent, detect, and remediate technical issues, support issues, fraud, abuse, misuse, and security incidents;

c. enforce the Standard Agreement and these Additional Terms; and

d. comply with applicable law, regulation, legal process, or governmental request.

Customer represents and warrants that it has all rights, permissions, and legal bases necessary for the collection, use, processing, and transfer of Customer Data as contemplated by the Standard Agreement and these Additional Terms.

 

5. AI Features

The Product may include AI Features. Customer acknowledges that AI Features are probabilistic in nature and may produce inaccurate, incomplete, inconsistent, misleading, or inappropriate results.

 

5.1 Review and Validation of Output

Customer is solely responsible for reviewing, validating, and determining the appropriateness of any Output before relying on or using it. Customer is solely responsible for all decisions, actions, and omissions based on any Output.

 

5.2 No Professional Advice

The Product and any Output are provided for general informational and workflow-support purposes only and do not constitute legal, medical, regulatory, accounting, emergency management, business continuity, or other professional advice.

 

5.3 Restrictions on AI Feature Use

Customer will not use AI Features:

a. as the sole basis for decisions that require licensed professional judgment or human review;

b. in connection with emergency response, life-safety, or other high-risk activities where an erroneous Output could reasonably result in death, bodily injury, severe property damage, or environmental harm;

c. to generate, process, or distribute unlawful, defamatory, discriminatory, infringing, harassing, fraudulent, or deceptive content; or

d. in any manner that violates applicable law, regulation, third-party rights, or contractual obligations.

 

5.4 AI Model Training

Riffle will not use Customer Data or Customer confidential information to train generalized foundation models for unrelated third-party use, unless Riffle expressly states otherwise in writing and Customer affirmatively agrees to such use.

 

6. Usage Restrictions

Except as expressly permitted by the Standard Agreement or these Additional Terms, Customer will not, and will not permit any third party to:

a. sublicense, sell, resell, rent, lease, transfer, distribute, timeshare, or otherwise make the Product available to any third party;

b. reverse engineer, decompile, disassemble, translate, or attempt to discover the source code, object code, underlying ideas, algorithms, or structure of the Product, except to the extent such restriction is prohibited by applicable law;

c. interfere with, disrupt, or compromise the integrity, security, performance, or operation of the Product;

d. bypass, disable, or circumvent any access controls, usage limits, or technical restrictions of the Product;

e. access or use the Product to build, train, benchmark, or improve a competing product or service;

f. upload, submit, or transmit malware, malicious code, harmful content, or unlawful material;

g. use the Product in violation of applicable law, regulation, sanctions, export control requirements, or third-party rights; or

h. conduct penetration testing, vulnerability scanning, or other security testing of the Product without Riffle’s prior written consent.

 

7. Sensitive Data and Regulated Use

Unless expressly authorized by Riffle in writing, Customer will not submit to the Product:

a. protected health information subject to HIPAA;

b. payment card data subject to PCI DSS;

c. classified government information; or

d. any other highly sensitive regulated data that is inconsistent with Riffle’s then-current published compliance posture or written authorization.

If Riffle and Customer separately enter into a Business Associate Agreement or other regulated-data addendum, Customer may use the Product only in accordance with that separate agreement and any related documentation.

 

8. Third-Party Platforms and Dependencies

The Product may rely on or interoperate with Atlassian products, third-party platforms, APIs, and services. Riffle is not responsible for outages, failures, delays, deprecations, changes, or restrictions caused by Atlassian or any third party.

Riffle may modify the Product as reasonably necessary to maintain compatibility, improve security, comply with law, or preserve operability with Atlassian and other supported services.

 

9. Support

Riffle will provide support for the Product in accordance with any support policy or service level commitment identified in the Marketplace listing or on Riffle’s website.

If no separate support policy or service level commitment is identified, Riffle will provide commercially reasonable support during its ordinary business operations, but does not guarantee any specific response or resolution times.

 

10. Security

Riffle will maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data against unauthorized access, use, alteration, or disclosure.

Customer acknowledges that no software, system, or network can be guaranteed to be completely secure or uninterrupted. Except as expressly stated in a separate written security commitment or service level commitment, Riffle does not warrant that the Product will be free from all vulnerabilities, incidents, or interruptions.

 

11. Suspension

Riffle may suspend Customer’s or any authorized user’s access to the Product immediately, with or without prior notice, if Riffle reasonably believes that:

a. the Product is being used in violation of the Standard Agreement or these Additional Terms;

b. Customer’s use poses a security risk to the Product, Riffle, Atlassian, or any third party;

c. suspension is necessary to prevent fraud, unlawful conduct, abuse, or material harm; or

d. suspension is required by law, regulation, court order, or Marketplace requirement.

Where reasonably practicable, Riffle will use reasonable efforts to limit a suspension to the affected account, user, or activity and restore access once the underlying issue is resolved.

 

12. Beta, Preview, and Early Access Features

Riffle may make available alpha, beta, preview, pilot, or early access features (“Beta Features”). Beta Features are optional, may be modified or discontinued at any time, and are provided “as is” and “as available” without any warranty, indemnity, service commitment, or guaranteed support, to the maximum extent permitted by law.

 

13. Feedback

If Customer or any authorized user provides suggestions, ideas, enhancement requests, recommendations, or other feedback relating to the Product or AI Features, Riffle may use that feedback without restriction or obligation, provided that Riffle will not publicly identify Customer as the source of the feedback without Customer’s consent.

 

14. Riffle Intellectual Property

Riffle and its licensors retain all right, title, and interest in and to the Product, the documentation, the AI Features, all improvements, modifications, updates, derivative works, and all related intellectual property rights.

 

Except for Customer’s rights expressly granted in the Standard Agreement and these Additional Terms, no rights are granted to Customer by implication, estoppel, or otherwise.

Riffle may collect and use aggregated, de-identified, and anonymized usage data, telemetry, and performance information derived from operation of the Product for lawful business purposes, including analytics, service improvement, security, and benchmarking, provided that such data does not identify Customer or any individual as the source.

 

15. Disclaimers Regarding Outputs, Integrations, and Availability

Without limiting any disclaimer in the Standard Agreement, Customer acknowledges that Riffle does not warrant that:

a. any Output will be accurate, complete, reliable, or fit for Customer’s intended purpose;

b. integrations with Atlassian or other third-party systems will be uninterrupted, compatible, or error-free at all times;

c. the Product will be continuously available without interruption or delay; or

d. Customer Data will be retained indefinitely after expiration or termination, except as expressly stated in applicable documentation, a separate written agreement, or applicable law.

 

16. Data Processing Addendum

If Riffle processes personal data on Customer’s behalf in a manner requiring a data processing agreement under applicable law, then the Riffle Data Processing Addendum, if made available by Riffle and referenced in the Marketplace listing or on Riffle’s website, is incorporated by reference and applies to such processing.

 

17. Export and Sanctions Compliance

Customer will not use, export, re-export, transfer, or make available the Product in violation of applicable export control, sanctions, or trade laws. Customer represents and warrants that it is not located in, organized in, or ordinarily resident in a jurisdiction subject to comprehensive sanctions applicable to the Product, and is not a prohibited or restricted party under applicable law.

 

18. Governing Law

To the extent the Standard Agreement permits Provider-specific governing law terms, these Additional Terms and any disputes relating specifically to them will be governed by the laws of the State of Delaware, without regard to conflict of laws principles.

 

19. Order of Precedence for Incorporated Materials

The following materials, if referenced in the Marketplace listing or on Riffle’s website, are incorporated into these Additional Terms in the following order of precedence:

any applicable order or subscription record;

any executed Data Processing Addendum;

any executed Security Addendum;

any Service Level Agreement or Support Policy;

these Additional Terms; and

the Standard Agreement.

 

If there is a conflict between these Additional Terms and another incorporated document, these Additional Terms control unless that other document expressly states that it overrides these Additional Terms with respect to its subject matter.

 

20. Contact Information

If Customer has questions about these Additional Terms, Customer may contact Riffle at:

Riffle Resilience, LLC
e: info@riffleresilience.com
w: riffleresilience.com